Frequently asked questions.
Setup, compatibility, billing and responsible review collection.
How do the products work?
Customers tap the NFC area or scan the printed QR code to open the Google review destination you supply.
Do customers need an app?
No InStoreRep app or account is required. Customers may still need to sign in to their Google account.
Is there a monthly fee?
There is no monthly software fee for standard InStoreRep review products.
Which phones are compatible?
Most modern smartphones can use NFC. The printed QR code provides a widely compatible alternative.
Can products guarantee five-star reviews?
No. InStoreRep makes your review page easier to access; it does not filter customers, create reviews or guarantee ratings.
When will my order dispatch?
Production begins after your review link and any custom artwork are approved. Your dispatch estimate is confirmed with your order.
Can the destination be changed later?
Contact order support with your order number. Reprogramming options depend on the product and requested change.